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Q:1. Can you tell me something about Coniefox?

A: CONIEFOX is a very popular brand of formal dress in China. It is under our company, DongGuan Junchen Industrial Co., Ltd, which is a big enterprise that integrates designing, manufacturing and selling. We sell all kinds of fashionable formal dresses both at home and abroad., and dedicate ourselves to leading the fashion current and offering our customers an enjoyable and comfortable experience. Our goal is to make CONIEFOX a world-famous brand and bring our best products and service to people all over the world.

Q:2. Does this dress come in another colour ?

A: It only has one picture color ,because all the items you see posted on our site are our stock items . If you want to own your ideal dress ,pls contact our customer service for help.

Q:3.Do you have any in stock (a UK/US size 8) and if ordered how long would it take to deliver to the my country?

A: We do have this style, pls take measurements of yourself and browse our size chart carefully. because the UK/US size has a little different from our size . It's better for you to tell us your exact measurements. Generally , It will take 3-10 days to arrive. Pls look at our shipping details for reference. Hope that would help you out.

Q:4. How is the quality of your dress?

A: Our company has been in formal dress industry for more than 10 years in China. It is just because of the reliable quality and exquisite workmanship of our products that we can exist so long and become even stronger. We inspect every dress and guarantees the condition. Superior quality, terrific price, and 100% satisfaction is our goal.

Q:5. Is there anything special of your dress?

A: Our dresses are directly sold to you from the factory of our company, so our prices are fairly low compared with the market price. What's more, all our dresses are designed by our own professional designing group, which means each of our styles is unique in this world! As you see in the photos, we also hired beautiful models to demonstrate our dresses.

Q:6. How do I wash or iron my dress?

A: Because our dresses are well-made with very complicated workmanship, we don’t suggest you wash our dresses in washing machines. In fact, formal dresses look best in their original conditions and don’t need to be washed often. If you do want to wash them, dry-cleaning is the best choice. The second choice is to wash them softly in cold water by hand.

Q:7. Will the real dress look different from the picture?

A: We 100% guanrantee that the design of the dresses you receive are exactly the same as in the picture on our website. However, due to the differences in lighting and computer monitor settings, the color of a few styles may be a little bit differrent. A well-set CRT monitor may best show our dress colors.

Q:8. Can I order a custom-made dress from you store?

A: Yes, now we offer custom-made service to our buyers. But the price for a custom-made dress is higher and takes longer time to deliver. Besides, You need to provide us some important measurements of yours. Please contact our custom service.

Q:9:Can you make it a little longer ,as I am tall ?

A: Sorry , As you know all the items you see posted on our site are our stock items ,it is the same as the pictures you see ,and cannot be changed ,If you want to own an idea dress ,you can have it custom made. Hope that would do you some help.

Q:10. Can I pay my purchase by other means besides PayPal?

A: Yes. We accept paypal, western union, moneygram and bank transfer on coniefoxdress.com

Q:11. How can I get shopping discounts?

A: If we have promotions on shipping, you will get shipping discounts.

Q:12. When do I have to pay my purchase?

A: It should be paid within 7 days. But we have the rule that who pays first gets first due to the limited quantity in stock, so please make payment asap if you are really fond of a style.

Q:13. When will you ship my purchase? How can I track my item?

A: Your purchase will be shipped in 48 business hours after your payment is cleared. Please go to the buyer's account and check the tracking information in the order details. Below is the express website.

DHL: www.dhl.com
EMS: www.ems.com.cn
TNT: www.tnt.com
Aramex: www.aramex.com

Q:14. What should I do if I didn’t receive my purchase?

A: If you haven’t received your purchase, please be patient. Your purchase may reach your hand in the next one or two days. Meanwhile, please contact the shipping company by your side or us for help, we will try our best to help you out. If by any chance your purchase is lost, we will make reasonable compensations.

Q:15. Can I combine multiple items to a single shipping?

A: Yes, we gladly provide combined shipping service, but you should make them in one order.

Q:16. May i know how much does it cost ship to my place ?

A: Thank you for your question! The shipping price is according to many elements: like items weight and distance of your place and the shipping ways you select. Please check the delivery information page

Q:17. As I am in urgently need of it, Do you have overnight shipping ways?

A : Generally we’ll dispatch the goods within two days after your payment is clear, You can tell us if you are in urgently need of it, then we’ll try to select a fast shipping way for you, But we’ll not sure the item will arrive on time completely, because we have no overnight shipping.
After purchase

Q:18.What should I do if the dress I buy does not fit me?

A: We are glad to help you exchange the dress, but you are responsible for all the shipping charges.

Q:19. Can I return the dress if I do not like it when can I see the real item?

A: No. we are unable to accept refund dresses in stock, custom-made dress and altered dress unless are fault

Q:20.Why the price of others are cheap than yours ?

A: We are factory directly sell , and we promise you get the lowest price on coniefoxdress.com

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